Help & contact
Fridlio Support
Choose your product for answers, data controls and help with a problem.
Contact Fridlio
Email support@fridlio.com for support, or support@fridlio.com for privacy requests.
Include the product, app version, device and operating system, and brief steps to reproduce the issue. Do not send passwords, authentication codes, sensitive health details or unnecessary meal photos. Email links open your mail app; they do not send a message automatically.
Fridlio: Pantry & Expiry
Get help with scanning, estimated expiry reminders, your household and Fridlio Pro.
- Billing & subscription: Fridlio Pro subscription, renewal or restoring a purchase.
- Privacy & data: Data requests, consent withdrawal or account deletion.
- Sign-in: Trouble signing in with email, Google or Apple.
- Receipt & barcode scanning: Scan failures, misread items or camera issues.
- Notifications: Expiry reminders not arriving or arriving incorrectly.
- Something else: Anything not covered above.
Sign-in trouble
- Confirm you're using the same method (email, Google or Apple) you originally signed up with.
- For email sign-in, use "Forgot password" to reset your password.
- For Google or Apple sign-in, make sure that account is signed in on your device and that you approve the sign-in prompt.
- Still stuck? Contact support with your account email so we can look into it.
Receipt-scanning trouble
- Make sure the whole receipt is flat, well-lit and in frame before capturing.
- If text recognition fails repeatedly on a receipt, try adding the items manually.
- Check that you granted Fridlio camera access in iOS Settings → Fridlio → Camera.
- If scans consistently fail, tell support which store/receipt format it happened with.
Notification trouble
- Check iOS Settings → Notifications → Fridlio and confirm notifications are allowed.
- Inside the app, check Profile → Notification Preferences to confirm expiry reminders are turned on.
- Confirm Focus/Do Not Disturb modes on your iPhone aren't silencing Fridlio.
- Reminders are computed on a schedule rather than instantly, so allow a little time around the scheduled reminder time.
Subscription & purchase trouble
- Cancel or change your plan anytime in Settings → your name → Subscriptions on your iPhone; Fridlio cannot change Apple billing directly.
- To restore a purchase on a new device or after reinstalling, use Profile → Subscription → Restore Purchases.
- If a purchase was charged but Pro didn't unlock, contact support with the app version and approximate purchase time; do not send payment details.
Pantry frequently asked questions
How does receipt scanning work?
Point your camera at a grocery receipt. Fridlio reads it using on-device text recognition, Apple's Vision framework running locally on your iPhone, so the photo is not sent anywhere for that step. Once you review and confirm the detected items, you can add them straight to your pantry.
Are my receipt images uploaded?
Only after you explicitly consent. Before your first scan, Fridlio explains that the photo and the text extracted from it will be uploaded to our private cloud storage to build your pantry, and asks you to confirm. You can decline and use manual entry instead. See our Privacy Policy for retention details.
How do expiry reminders work?
Fridlio estimates expiry dates for the items in your pantry and can notify you before they go off, if you allow notifications. You can adjust reminder timing and turn reminders off entirely in Settings.
How do I cancel my Fridlio Pro subscription?
Subscriptions are billed and managed by Apple. Go to Settings → your name → Subscriptions on your iPhone, choose Fridlio, and cancel from there. Fridlio does not process subscription billing directly.
How do I restore a purchase?
Open Fridlio, go to Profile → Subscription → Restore Purchases, and sign in with the Apple ID you originally subscribed with. Your Pro entitlement will reapply automatically.
How do I delete my account?
In Pantry & Expiry, go to Profile → Privacy & Data → Delete Account and confirm. Your account enters a 30-day grace period; sign back in any time within those 30 days to cancel the deletion. Full details are on our Delete your account page.
How do I contact support?
Email support@fridlio.com, or visit our Support page for guided troubleshooting and a prefilled email template.
Does Fridlio work offline?
You can view your cached pantry, shopping list and recipes offline, and manual pantry changes you make offline are queued and synced once you're back online. Receipt scanning's text-recognition step works offline too, but uploading a receipt, searching recipes, looking up a barcode and purchasing all require a connection.
Which permissions does Fridlio request?
Camera access, to scan receipts and barcodes; optionally Photo Library access, if you choose to set a profile picture; and notifications, for expiry reminders. Fridlio does not request microphone, contacts, location or health access.
Fridlio: Calorie Tracker
For adults aged 18 and over. Calorie Tracker is in development and is not publicly launched. These instructions describe the current version; photo analysis and production food search are not yet enabled.
Account & sign in
Use the sign-in method you used to create the account. For email sign-in, use Forgot password if needed. Calorie Tracker is for adults aged 18 and over.
Logging food
Open Log Food and choose Photo, Text or food search. Review the candidate foods and servings, then explicitly confirm the meal to add it to your diary.
Photo analysis
Photo analysis is not enabled in production yet. In a build where analysis is available, photograph only the food you want to log, review all suggested foods and correct the portions. If analysis is unavailable, try text or search; these also need an available food-data service.
Editing a meal
Open a meal from your diary to review and edit its food entries and portions. Check the recalculated values before saving changes. Unsaved analysis edits do not add a meal to the diary.
Food search
Search for the food, check its source and preparation, then choose the serving. USDA FoodData Central is the sole selected V1 source but is not configured in production yet. An unavailable search does not return invented foods or values.
Calories and macros
Calories and protein, carbohydrate and fat values are estimates calculated from selected food records and serving amounts. Check both the record and the quantity. These are general-wellness references, not medical advice.
Confidence labels
High, Medium and Low communicate uncertainty, not a guarantee or an accuracy percentage. Check any likely calorie range and food or portion assumptions. You can review and edit even a High-confidence result.
Incorrect food result
Correct or replace the identified food and adjust serving, quantity and preparation before confirming. If a source cannot be resolved, try a different search. Report a reproducible problem without sending private meal photos.
Delete a meal
Open the meal in your diary, choose Delete meal and confirm. Check the result before assuming removal succeeded. For broader history or photo removal, open Profile → Privacy & data → Delete selected data.
Export my data
Open Profile → Privacy & data → Export my data. Request an export, follow its status and download it when ready. The download expires as shown in the app. Export is free and optional before deletion.
Delete my account
Open Profile → Privacy & data → Delete account and all data. Type DELETE and reauthenticate. This starts irreversible cleanup and signs out all devices. Follow the job status; a pending request is not complete. Detailed instructions are below.
Privacy
Profile → Privacy & data provides photo, export and deletion controls. Our Privacy Policy explains temporary analysis images, nutrition records and current provider availability.
Report a problem
Email support with the product, app version, device/OS and brief steps to reproduce the issue. Do not include passwords, authentication codes, sensitive health details or unnecessary meal photos.
Delete your account
Pantry & Expiry
In Pantry & Expiry, open Profile → Privacy & Data → Delete Account. You will be asked to reauthenticate and confirm the request.
The current Pantry & Expiry flow places the account into a 30-day pending-deletion period. During that period, signing back in cancels the request. Once the period ends, the product deletes the account data described in its in-app deletion flow. An active Apple subscription must be cancelled separately through Apple.
Calorie Tracker
In Calorie Tracker, open Profile → Privacy & data → Delete account and all data. Type DELETE, then confirm with your password or the sign-in provider used for the account. Starting the request signs out all devices and begins an irreversible deletion job; signing back in does not cancel it. Follow the status screen until completion, and use its retry action if needed. Export my data is available on the same Privacy & data screen and is optional before deletion. This flow exists in the current development version; Calorie Tracker is not publicly launched.
If you cannot access the app
Email support@fridlio.com from the address associated with the account, tell us which Fridlio product you use, and ask for help with account deletion. We may need to verify your request before acting on it.
Privacy and export help
See our Privacy Policy for data handling and your rights, and our Terms of Service for product terms. Contact us if an export or deletion fails or you cannot access your account.